Thank you for sharing your experience, and we sincerely apologize for the inconvenience and frustration you’ve faced. We would like to address your concerns and clarify the situation.Firstly, we regret that it took longer than usual for your deposit to be credited to your casino account. While we strive to ensure deposits are processed promptly, occasional delays can occur. We are working diligently to improve this process to prevent similar issues in the future. Regarding your withdrawal, we understand how frustrating it can be to experience delays after already submitting the required documents. Please know that we value your trust and are here to assist you with any issues you may have encountered.
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